Five curated stories a week in public relations, corporate communications and crisis management, with the takeaway that matters for reputation leaders. Published every Friday by Gene Rodriguez Miller Advisory.
Flock’s CEO told police chiefs the backlash against his company is “not real.” Then the audio leaked. Plus a university’s Pat McAfee post, a hospital cyberattack, and eBay’s leaked layoff memo.
An NFL Network analyst guessed about Jalen Hurts’s health on air. Days later, doctors found blood clots in both lungs. Plus a dance show suspension, a university’s camera reversal, and a UK outage that left bank customers blaming the bank.
Asked where she passed the bar, the new White House press secretary said, “When I moved to China.” Plus HubSpot’s co-founder apologizes for a layoff post, Asos customers get a hack alert from the company’s own app, a Kelly Clarkson post lands on a Brooklyn shop, and Sega pulls its own remaster.
The White House said Microsoft laid off 6,000 U.S. workers while receiving 6,300 H-1B visas, and Microsoft answered with its own numbers the same day. Plus OpenAI’s apology to Australia, a data breach regulators heard about before customers, and a Big Ten admission with no next step.
An Australian bank fires its auditor of 57 years, a brewery handles a T-shirt crisis in a day, and DoorDash backs an apology with $131.5 million. Five stories this week on what fast, specific communication looks like — and what happens without it.
Issue 007: Meta launches new AI glasses without mentioning the controversy over the old ones, a CEO’s AI-generated joke loses its punchline once it leaves her control, and OpenAI tells a government about a security breach by emailing a public inbox. Four stories from the past week in PR, corporate and crisis communications, with the takeaway that matters for reputation leaders in each one.
Issue 006: reporting finds a gap between what Google says about AI safety legislation and what its lobbyists are actually asking for, a fashion executive’s apology couldn’t survive the silence that followed it, and Buckingham Palace breaks its own rules to fight back against a memoir. Five stories from the past week in PR, corporate and crisis communications, with the takeaway that matters for reputation leaders in each one.
Issue 005: Adidas learns a campaign’s casting gets judged separately from its message, the NBA’s record fine against the Clippers comes with a pointed lesson about cooperation, and a safety-first AI company faces public dissent from its own researchers. Four stories from the past week in PR, corporate and crisis communications, with the takeaway that matters for reputation leaders in each one.
Issue 004: OpenAI’s disclosure about a rogue AI hack draws praise until Congress says the company is still withholding information, Callaway learns a good apology doesn’t end a crisis, and Target’s pattern of public reversals shows up as a shareholder revolt. Four stories from the past week in PR, corporate and crisis communications, with the takeaway that matters for reputation leaders in each one.
Issue 003: Meta settles its teen safety trial for up to $18 billion just over a week after it began, a golf brand’s second apology succeeds where its first one didn’t, and Anthropic’s own CEO admits AI has a trust problem no press release can fix. Five stories from the past week in PR, corporate and crisis communications, with the takeaway that matters for reputation leaders in each one.
